Customers are ‘highly satisfied’ with trains

Passengers are “highly satisfied” with the service provided by East Midlands Trains, according to an independent survey.

The poll, carried out by transport watchdog Passenger Focus during the spring, shows 88 per cent of EMTs customers are satisfied with their service. This result marks a one per cent year on year increase and is higher than the 87 per cent average for long distance train operators.

David Horne, Managing Director for East Midlands Trains, said: “It’s great news that our passengers continue to rate our services so highly. We have made significant investment to improve every area of our business, and the survey reflects that and the hard work and effort of our employees in delivering significantly improved customer service.

“But we are aiming even higher and we remain focused on delivering further improvements. “

Some 86 per cent of passengers were satisfied with train punctuality.