Passengers are ‘more satisfied’ than ever

Published on 13/02/2013 09:39

More passengers are satisfied with their East Midlands Trains service than ever before, according to an independent national passenger survey.

The results of the survey, released by transport watchdog Passenger Focus, show overall satisfaction has increased to 89 per cent, marking the highest ever level of passenger satisfaction and showing a 2 per cent year on year increase in satisfaction.

The operator runs services from Belper, Ambergate and Whatstandwell to Matlock and Derby.

David Horne, Managing Director for East Midlands Trains, said: “We’re all really proud to have achieved our highest ever level of passenger satisfaction. Our staff are committed to working hard day in, day out, to provide the best level of service for our passengers.”

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Passengers are ‘more satisfied’ than ever

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