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Satisfied customers drop at trains firm

breaking news

breaking news

Customer satisfaction with East Midlands Trains, which operates trains through Belper, has dropped slightly, according to latest figures.

The drop of two per cent to 86 per cent followed a ‘challenging year for UK rail network’ and major track work at Nottingham, said bosses.

Six per cent of passengers interviewed were dissatisfied with the service. The survey followed major disruption for customers travelling through Nottingham, with bus replacement services in place for more than a month due to a £100 million re-signalling improvement project by Network Rail.

David Horne, managing director for East Midlands Trains, said: “Well over eight in 10 of our passengers remain satisfied, however as a company focused on improving levels of customer service, it is disappointing that the latest research shows a drop in how passengers feel about their rail service.”

 

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