Satisfied customers rise for train firm

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Eighty-seven per cent of passengers are satisfied with East Midlands Train (EMT) services, according to a rail watchdog.

The figure was revealed in a survey carried out by Passenger Focus, an independent public body set up by the Government.

It also said 82 per cent of people are happy with the attitude and helpfulness of EMT staff, marking a four per cent year on year increase and satisfaction with the provision of station shelters, seating and personal security while using the station all increased by six per cent.

Neil Micklethwaite, Customer Service and Commercial Director for East Midlands Trains, said: “It’s great to see that our continued investment in customer service training and improved facilities is delivering real results for our customers.

Figures released by EMT in May showed a nine per cent increase in passengers at Belper in 2013/14 - an overall rise of 144 per cent since 2007/8.