Twenty complaints over websites

breaking news
breaking news

Derbyshire Trading standards are warning drivers to be wary of websites offering replacement driving licences after more than 20 complaints about companies charging up to £70 for unnecessary admin work.

These websites claim to provide first provisional driving licences, replacement licences and personal detail changes − but in fact only offer a ‘checking’ service and customers receive a surprise bill from the DVLA.

Derbyshire County Council Deputy Cabinet Member for Health and Communities Councillor Ellie Wilcox said: “At first glance these third party websites seem to offer a full and legitimate service.

“But after customers part with their money they are often shocked to be charged again by the DVLA. What they have actually paid for is someone to make sure they’ve filled the form in correctly, which is not necessary and not good value for money.”