TalkTalk customers will soon be charged extra for TV subscriptions – this is how to opt out

TalkTalk customers will soon be charged extra for TV subscriptions – this is how to opt out
TalkTalk TV will now cost customers an extra £4 a month (Photo: Shutterstock)

TalkTalk has introduced a new charge to customers, meaning that its once completely free TalkTalk TV service now costs £4 per month.

TalkTalk TV is available for customers who choose to sign up to it with one of TalkTalk’s broadband or fibre packages, and is currently free to subscribe to.

But, from February, a £4 charge will apply to this subscription, unless customers choose to opt out.

What do I get for my money?

The TalkTalk TV subscription offers various perks, including multi-room use and the option to take up ‘TV Boosts’, such as Sky Sports, Sky Cinema and Kids Boost.

TalkTalk said, “We’ve been investing heavily in our TV service over the past two years to deliver large-scale tech updates and product innovations that bring real benefits to the customer experience, as well as adding more great content.

“Whilst making such improvements has resulted in a price change, TalkTalk TV continues to offer fantastic value for money and customers can save up to £216 a year vs BT, Sky and Virgin Media.”

How to opt out

Customers who do not wish to pay the fee can opt out at any time. They will still be able to use their box and TV service to watch Freeview, pause and rewind live TV, watch on demand content and use players platforms such as BBC iPlayer, Netflix and rent films.

You can opt out by:

  • Going to TalkTalk’s website, log into your account and access the support centre
    OR
  • Calling TalkTalk’s customer service department on 0345 172 0088

Customers who opt out will no longer be able to access TalkTalk TV ‘boosts’, but they can re-join or cancel this service at any point without being charged or penalised.